Legal

Driver Agreement

The terms that apply to members who drive with RouteMate SA. Last updated September 2026.

1. Introduction

This Driver Agreement applies to every member who registers as a driver and publishes routes on the RouteMate SA platform. By creating a driver account you accept this agreement in addition to the general Terms & Conditions.
RouteMate SA (Pty) Ltd provides a technology platform only. You are an independent lift-club operator, not an employee, agent or partner of RouteMate SA, and nothing in this agreement creates an employment relationship.

You must be at least 18 years old, hold a valid South African driving licence for the vehicle class you use, and complete identity and document verification before any route goes live.
You consent to identity verification through our verification partner (VerifyNow) and to the processing of your identity document details for that purpose.
You must provide your ID or passport, a current copy of your driving licence and accurate vehicle details for review. Routes may be suspended if required documents expire or fail review.

Your vehicle must be licensed and safely maintained at all times while carrying riders.
RouteMate SA checks driver IDs or passports, driving licences and vehicle details. Drivers remain responsible for the safe operation of their vehicles and compliance with applicable traffic laws.
You must notify RouteMate SA and pause your routes immediately if your driving licence or vehicle licence lapses, or if your vehicle is unsafe to use.

You must drive safely, obey all traffic laws, arrive on time at agreed pick-up points, and treat riders with respect.
You may not discriminate unfairly against any rider, and you may not use rider contact details for any purpose other than coordinating the booked trip.
Alcohol or drug use while driving is strictly prohibited and results in immediate removal from the platform.

You set your own routes, schedules, seat availability and monthly fares within the platform's pricing rules.
A booking is only confirmed once the rider has paid. You decide whether to accept a rider within your set pick-up radius before payment is taken.
You must honour confirmed bookings. If you can no longer provide a route, you must pause or cancel it promptly so riders can be refunded.

RouteMate SA charges a 12% commission to drivers on each booking unless you hold an active driver subscription that reduces or waives that commission.
Driver subscriptions are paid by card through Paystack and renew automatically each month until cancelled. Failed renewal charges may be retried.
Driver earnings are paid by EFT to the banking details you provide — weekly every Friday evening or monthly at 6pm on the last day of the month — or the Friday before when that day falls on a weekend — whichever you choose. Banking details are stored separately, visible only to you and authorised administrators, and used solely for payouts.
If a rider cancels part-way through a month, you retain the portion of the fare that was not refunded, in line with the Refund & Cancellation Policy.

Your personal information is processed in accordance with our Privacy & POPIA Policy. Rider contact details shared with you after payment are confidential and protected under POPIA.
You may not retain, copy or share rider personal information beyond what is needed to fulfil booked trips.

RouteMate SA may suspend or terminate a driver account for fraud, safety violations, expired or falsified documents, repeated cancellations, or breach of this agreement.
You may close your driver account at any time. Confirmed future bookings must be honoured or cancelled with appropriate refunds before closure.

You are responsible for the safe operation of your vehicle and for your passengers while travelling. RouteMate SA is not liable for accidents, injuries, losses or damages arising from trips, to the maximum extent permitted by law.

Questions about this agreement? Contact us at enquiries@routematesa.co.za or 010 502 5349. Also see our Terms & Conditions and Refund & Cancellation Policy.